REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES

Thank you for choosing www.silicogo.com! We are committed to providing you with high-quality collapsible silicone water bottles. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure that your shopping experience is pleasant.

1. Return Policy
   ●Return period: You can apply for a return within 14 days from the date you received the product.
   ●Return conditions: The product must be in unused condition and keep the original packaging, labels and accessories. Customized products or special items are not eligible for return.
   ●Return process:
   ○Please contact us by email with your order number and reason for return.
   ○We will provide you with a return address and detailed return instructions.
2. Exchange policy
   ●Exchange period: You can apply for an exchange within 14 days from the date you received the product.
   ●Exchange conditions: The product must be in unused condition and keep the original packaging, labels and accessories.
   ●Exchange process:
   ○Please contact us by email with your order number and reason for exchange. We will provide you with an exchange address and detailed instructions.
   ○ We will provide you with a replacement address and detailed instructions.
3. Refund Processing
   ● Refunds will be processed based on your original payment method, and the processing time is usually 5 working days.
   ● Return shipping costs are borne by the customer unless we send the wrong goods or the product is defective.
4. Product Issues
   If the product you received is defective or damaged, please contact us within 48 hours of receiving the goods and attach relevant photos. We will provide you with a solution based on the specific situation.
5. Contact Us
   If you have any questions about this return and exchange terms or need further assistance, please feel free to contact us at the following methods:
   ● Email: maplethread@silicogo.com

Company: CUP CONCEPT AUSTRIA GMBH
Address: Bergmillergasse 7, 1140 Wien, Austria
Tel: 435991501000

Thank you for choosing www.silicogo.com, we look forward to providing you with quality service!