FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.silicogo.com. To help you better understand our foldable silicone water bottle and related services, we have compiled the following FAQs. If you have any questions during the browsing process, please feel free to contact us by email.

1. How do I place an order?
   You can place an order on www.silicogo.com by following the steps below:
   ● Browse our website and select the foldable silicone water bottle you are interested in.
   ● Click the “Add to Cart” button.
   ● Visit the shopping cart and check your order.
   ● Click “Checkout”, fill in the necessary delivery information and select a payment method.
   ● Submit the order and wait for the confirmation email.
2. Can the order be cancelled?
   Once you submit an order, we usually process it immediately. If you wish to cancel the order, please contact us by email at maplethread@silicogo.com as soon as possible after the confirmation email is sent. We will try our best to meet your request, but cannot guarantee that the order can be cancelled, depending on the processing status.
3. What is the shipping time?
   Standard shipping time is usually 5 working days for European countries and 10 working days for international shipping, depending on your specific location and the shipping method selected. We will provide an estimated delivery date in the confirmation email you receive.
4. Can I track my order?
   Yes, you will receive an email with tracking information once your order is shipped. You can use this information to track your package on the carrier’s website.
5. What if the product is defective or damaged?
   If the product you received is defective or damaged, please contact us by email at maplethread@silicogo.com within 48 hours of receiving the item and provide relevant photos. We will provide you with a solution, including replacement or refund, depending on the situation.
6. How do I apply for a return or exchange?
   You can apply for a return or exchange within 14 days of receiving the item. Please refer to the “Return and Exchange Terms” section on our website for detailed steps and conditions.
7. What are the payment methods?
   We support a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and other online payment platforms. You can choose the most convenient payment method at checkout.
8. How to contact customer support?
   If you have any questions about our website or products, or need further assistance, please contact us through the following methods:
   ● Email: maplethread@silicogo.com
   ● We will reply to your email as soon as possible within 24 hours.

Thank you for visiting www.silicogo.com! We look forward to providing you with quality products and services.